Quality assurance policy

18 month warranty

Quality problems: free replacement within 18 months

7
day
Unconditional return
15
day
 Free Replacement
18
month
Free Replacement
18 Month warranty

Due to the confidence in product quality, ptstarlink provides 18 month long warranty for all products. If there is any quality problem within 540 days after you buy the product, you will be mailed to replace the new product! And provide a full range of services to solve any problems you encounter in use.

After-sale service

After-sale service
Service hotline
Service hotline

800-820-1413

WeChat
WeChat

Get customer service

1. The original outer package of the product is incomplete and the standard accessories are incomplete.

2. The gifts given along with the order are not returned in full, and the package of the gifts is incomplete (unless the consumer agrees to pay the price of the gifts).

3. When purchasing, the page clearly states the products that do not support return and exchange.

4. Products that are damaged, scratched, have traces of use and cannot be sold again.

5. Beyond the validity period of return and replacement.

6. There is no warranty card, invoice or the warranty card is inconsistent with the invoice information.

7. Damage caused by human factors.

8. Damage caused by force majeure.

9. Any damage caused by failure to use, maintain and adjust according to the requirements of the operation manual.

10. Failure or damage caused by forced use of this product beyond normal use conditions.

11. Dismantle or repair without authorization of Baida star company.

12. Maliciously damage the contents of the warranty card and product information, including fuzzy damage, self tearing, tampering, etc.

13. Other faults and damages not caused by the design, manufacturing, quality and other problems of the product itself.

This after-sales policy implements after-sales service in strict accordance with the law of the people's Republic of China on the protection of consumers' rights and interests and the law of the people's Republic of China on product quality. In case of conflict with national laws and regulations, all national laws and regulations shall prevail.